Ca Agreement Credit Spectrum Bill
The company has not acknowledged its responsibility, but has agreed not to promote a level of Internet speed that it knows or should reasonably know cannot provide consistently at peak times. The agreement also requires the company to ensure that customers receive devices that can provide advertised speeds. The agreement affects more than 170,000 California consumers who did not receive the internet speeds they paid for. Most of the money is repaid through automatic credits on monthly cable/Internet bills from Spectrum customers, which became the parent company of Time Warner Cable after a merger in 2016. The money will be refunded to Spectrum customers in 60 days in the form of a single credited monthly invoice. Eligible subscribers receive a one-time credit of about $90 on their bills, according to the district attorney`s office. Some customers, who have both issued outdated modems and paid for higher internet speeds, will be entitled to get about $180 in credits, according to the prosecutor`s office. If someone qualifies, they get the loan automatically, said the spokesman for the district attorney`s office, John Hall. Eligible customers will receive $90 in the form of a single credited invoice on their invoices. Customers who have received outdated modems and paid for higher internet speeds are entitled to a credit of $180. Spectrum is required to be able to issue credits to all eligible consumers within 60 days. LOS ANGELES, CA – Time Warner Cable will lend nearly $17 million to customers to settle a consumer protection lawsuit stemming from allegations that the company used deceptive advertising practices to trick customers into paying for high-speed Internet services it could not provide, Los Angeles County District Attorney Jackie Lacey said Thursday. With this comparison, nearly $17 million will be returned to legitimate customers.
Most funds are allocated in the form of automatic credits on their monthly cable and internet bills. Spectrum has 60 days to issue credit to eligible customers. According to the authorities, Internet customers who have not been able to obtain the service for which they paid will receive a one-time credit within 60 days. Customers who have received out-of-date modems will receive a $90 credit, while those who received the modem and who also paid for higher internet speeds receive a credit of $180, according to the statement. Customers who have been exposed to outdated modems that have prevented them from getting the higher bandwidth they have purchased, as well as those who have purchased faster Internet speeds than the company`s infrastructure could not provide, get a one-time loan of about $90.